Category / BEA

by Edward Champion

BEA 2012: Richard Russo at ABA

A Pulitzer Prize-winning author tells independent booksellers how they can stay alive against Amazon’s ongoing threats.

Just hours before Amazon announced that it was gobbling up independent publisher Avalon, a Pulitzer Prize-winning author addressed booksellers on how they could help save the industry, reminding them why they mattered while he and his interlocutor Lynn Sheer referenced many New Yorker cartoons. Neither Richard Russo nor his audience had become a mundanely ironic punchline quite yet. But Russo knew that he wouldn’t be standing in front of the audience if independent booksellers hadn’t given his first novel, Mohawk, that essential admixture of faith and attention. Most in the room agreed that Amazon’s threat to independent bookstores was comparable to a bully, perhaps even more insidious than the paperback revolution that had made books affordable for the mass population.

The kernel for Russo’s ABA talk had come from an op-ed for The New York Times published last December. While Amazon had been good to him over the years, what pushed Russo over the edge was when Amazon encouraged its customers to go into a brick-and-mortar store and scan items with a price-check app. All Amazon shoppers had to do was scan a bar code and they would earn a 5% credit on Amazon purchases. “Is it just me,” wrote Russo, “or does it feel as if the Amazon brass decided to spend the holidays in the Caribbean and left in charge of the company a computer that’s fallen head over heels in love with its own algorithms?”

Now Russo, dressed in a black shirt, khaki pants, and a dark jacket, was before a crowd of booksellers who were loyal to him as an author and, perhaps more importantly, as a man who had their backs.

Russo’s talk went further than his op-ed piece, suggesting that Amazon was killing off what remained of humane business practice. “What really frosted me about all this,” said Russo, “was how cruel it was. They wanted to fill brick and mortar stores with people. So if you looked out, you’d see all those people out there. And you’d get the sense that commerce was taking place. The cruelty of it was so shocking, so stunning, so cold.”

It was an independent bookseller that had helped Russo garner his early reputation. “At Barbara’s Books, I remember they optimistically set up six or seven chairs,” said Russo of a vital appearance at a now defunct bookstore for Mohawk, which had then been released in a then daring paperback original format. “I got the sense that the employees at Barbara’s Books had read the book and they seemed to like it. Those people who filled those five to seven chairs, they were going to be hand selling that book. They were going to be hand selling that book and my next book and the next book after that. And as disappointed as I was, they weren’t disappointed at all strangely enough.”

This early crowd of adopters had more faith in Russo than he did. Russo pointed out that his daughter, Emily Russo Murtagh, had carried on in this proud tradition by writing a review of a Ron Rash book. Rash viewed this as one of the central tipping points of his career and has only just received his first New York Times Book Review. Russo insisted that there was a whole crop of young fiction writers worthy of recognition and wasn’t sure if a world with only Amazon would permit similar waves of face-to-face enthusiasm to help future generations of authors.

“There have been significant changes as a result of Amazon,” said Russo. “B&N is hanging by a thread. There’s nothing like Walden Bookstores. The Amazon threat is real.” Russo pointed out that Amazon has 75% roughly of the online market for both print and electronic books. “And if the Justice Department wins,” continued Russo, alluding to the recent ebook collusion suit, “Amazon will be able to go back to the practice they had before all this. And they will again be able to sell certain frontlist books for less than it costs them to buy. Because they know that they already have the backlist basically cornered.”

So how could the indie bookstore fight back against this threat? For the independent bookstores that have survived, Russo suggested that “what didn’t kill them made them stronger.” He compared indie bookstores to “curated shows” and suggested that the superstore days of yesteryear were done. “We’ve passed the point now where you’ll find everything.”

But while Russo remained opposed to the word “boutiquey” and wanted bookstores to thrive rather than merely survive, Russo had little more than instinct and accepted wisdom to uphold these views. While he copped to owning an iPad, he confessed that he didn’t really comprehend social networks (“You’re speaking to a dinosaur”) and that his love of physical books was perhaps generational (“The generations do react very differently”), noting that kids today are being trained to sit before a screen for twelve hours.

He didn’t understand why publishers simply accepted the manner in which online booksellers dictated the $9.99 price point when they offered the hardcover for $27. “Why would they have agreed to do that? It was like allowing Netflix to stream The Avengers on the weekend it comes out. Why would they have conceded the most important point?”

He received the greatest applause when he said, “What publishers need to do more than anything else is just find a spine.”

But how can independent booksellers stand up against a force when realtors (Russo’s wife is a realtor) are now encouraged to tell their clients to get rid of their books when they’re selling their homes? Or when Amazon can send an email telling people who have previously bought Richard Russo books and dramatically alter the ranking of the latest Russo volume?

Russo argued that bookstores had physicality and people as hard advantages. “You’re hoping to discover what you never knew existed,” said Russo, expressing a distaste for search engines. “When you go to the customer service desk, you’re not going to the engine.”

Russo remained cautiously optimistic about the future of publishing. But while hope made the crowd feel good, the unity he had inspired in being more explicit about Amazon suggested that these troops needed a hell of a lot more than a pep talk.

(Image: Steve Piacente)

by Edward Champion

BEA 2012: IDPF Publishers Roundtable

My 1,700 word report on Monday morning’s publishers roundtable discussion, featuring readers being referred to as consumers, Steve Jobs mimics, Fifty Shades as the latest metric, and strange claims about enhanced books.

They were gathered young and old around round tables at the International Digital Publishing Forum. They sipped hot coffee and cold Frappucinos and didn’t really touch their breakfast remains. But they hoped to snatch a foolproof map outlining the proposed routes on a misty Monday morning.

There were a few long-haired lads in suits, mimicking Steve Jobs in look if not in attitude, and some veterans who had fled from other industries. One man had witnessed the rise of digital photography and the closing of 4,500 Fotomats and he wanted to know if something like that was happening on the books front. He didn’t really get an answer, but these things happen in cycles.

How much could anybody spill while the Department of Justice ebook collusion suit played on? It was tough for the top dogs to talk. These settled professionals and aspiring entrepreneurs were informed at the head that there would be no questions on agency model or pricing. But there was steady banter about “consumers.”

“Most consumers won’t know who is publishing the book,” said Open Road’s Jane Friedman with the calculated swagger of a recent digital convert. She would be corrected later with some subtlety by Richard Charkin, who pointed to the prominent Bloomsbury found on his front covers (that ten word name, associated with the Harry Potter books, had been one of the fine ingredients that had moved the fish and chips across the pond). Random House’s Madeline McIntosh said that her work was “less about establishing a brand name and much more about serving the author’s relationship with the consumer.”

Why didn’t these capable titans refer to readers by their rightful name? Perhaps talking about readers in human terms interfered with business operations. Freidman said, “We want to get to them quicker, more efficiently.” This would be done by “marketing extensively.” I didn’t know whether to be more alarmed by Friedman’s crude reliance on adverbs or her suggestion that passionate readers are malleable cyborgs.

Perhaps because booksellers still factored into her business plan, McIntosh expressed a more inclusive perspective. “I don’t think we add value to the author or the reader by competing with the booksellers,” she said. “They have a hard enough job making a fantastic customer service environment. Trying to compete with them is not productive.” She mentioned how booksellers were asking publishers to help them retain customer data and how passing this onto the retailers represented a “lost asset.”

Hours after McIntosh uttered these words, I got into a near violent altercation with a pushy clerk blocks away from Javits at B&H Photo Video, because he insisted on my name, my phone number, and my address if I wanted to purchase a $20 lithium ion battery charger. This was after I had stood in line for ten minutes. I thought collecting my personal information on such a trifling item was both unreasonable and time-consuming. But the bastard was uncompromising. I snapped, “Hey, buddy, do you want a sale?” He didn’t and repeated his request for customer data. So I left, and B&H lost a customer for life.

* * *

There was the suggestion that McIntosh had her authors poll her customers, getting a sense of what they liked on the cover. But was this really the case? Is every conversation between an author and a reader transactional? Or is that merely the viewpoint you see when you’re sitting top of the world, ma?

Charkin was an old school gentleman dressed in white. He was British. All he needed was a sword and John Boorman’s direction. Perhaps some of this explained why he brought up a Cricketers’ Almanack to make a point.

“I don’t think we should draw conclusions,” said Charkin. “We publish something called Wisden, which is the annual thing. It’s been going for 149 years. It comes out with statistics.” It was this annual cricket “almanack” which sells 40,000 copies in hardback and costs about $80 a pop every year. 35,000 of these books are sold to the same loyal souls. But the book trade doesn’t keep tabs.

“They don’t keep a record of who’s buying them,” said Charkin. “Essentially it’s the same people.”

It was this community of cricket enthusiasts which permitted Bloomsbury an influx of loyal regulars. Charkin made the point so eloquently that he didn’t even need to use the word “consumers.”

“But that is very promotional,” rejoined Friedman, who identified passionate communities as “people who very specifically want to look for a specific topic.” The important issue was to have passionate communities “see what they want” even if “they don’t even know they want it.”

* * *

It is an irrefutable fact that one cannot attend a publishing conference in 2012 without someone mentioning the success of Fifty Shades of Grey on a panel. It took only ten minutes for the erotic trilogy, which has sold ten million copies, to pop out of the pants.

“For those who rise up to a certain level,” said McIntosh in relation to self-published wunderkinds bumped up by the undoubtedly selfless motivations of publishers, “that’s where a scale publisher such as ourselves jumps in and makes it available in print and digital.” Five million copies of Grey had been sold through print. The other half had been purchased through digital. Print copies flooded into the market and had a positive effect on digital sales.

But there was talk about an elusive cash register effect that wasn’t available online. Again, I had to wonder why these savvy business leaders avoided mentioning the very human booksellers that, in fact, make such a “cash register effect” possible.

Unsurprisingly, Friedman disagreed with this assessment. “Discoverability comes from marketability,” said Friedman. I looked up from my note taking to see if there was an accompanying Powerpoint slide that Friedman was reading from. There wasn’t. She pointed to the success of Walter Lord’s A Night to Remember and seemed to take credit for helping Henry Holt sell its paperback version and pushing a 55-year-old book to the New York Time‘s bestseller list. There was no mention of the obvious possibility that the recent 3D reworking of James Cameron’s 194 minute tribute to spectacle and cheesy dialogue, to say nothing of the Titanic’s 100th anniversary, may have factored into the increased sales.

Charkin had a more reliable example. He pointed to a book called The Twitter Diaries. Some literary agent had persuaded Bloomsbury to publish it. It was published in ebook format. He decided to publish a print version. Piers Morgan and others spread the word on Twitter. And the book climbed up on Amazon – conveniently enough, on the very day Bloomsbury was announcing its financial returns. By 11:00 AM, it had hit #1,000. By lunchtime, it was #100. By the end of the day, it was #4. Word of mouth through the right people had made it a hit.

* * *

“Anyone who isn’t acting like a startup has a serious problem,” said Charkin in response to another question. “Actually, our industry is about nickeling and diming. We have to pay what we have to pay.”

Unfortunately, this means that Charkin, despite being a fairly charming guy on stage, is all about the bottom line. He pointed to a time in the early 1990s when the scientific publishing community was challenged by the Internet. At the time, print copies were sold to university libraries at high prices. But the industry, after investing hundreds of millions dollars into digital platforms, found ways to make scientific publishing work online. It worked. The industry’s profitability has held. “It is absolutely possible to be a publisher in the digital world and hold gross sales and digital profits.” Alas, the price of the scientific article has fallen tenfold, perhaps a hundredfold, since the halcyon days. And while a publisher can remain confident about finding new ways to keep the coffers full, it wasn’t immediately apparent how this translated into steady labor for the very scientific writers who had produced the work in the first place.

Despite the panel’s prohibition on certain strains of shop talk, this didn’t stop McIntosh from calling digital rights management a “red herring.” In her experience, DRM did not lead to an increase in piracy, but was neither pro nor con on the issue. “I don’t think our people are buying onto the Kindle because handcuffs are on them,” she said.

Friedman said that “there was more piracy on the p side than the e side in my experience.” But she didn’t cite any specific figures. Perhaps she had been recently burglarized. Expanding further, she said, “You know what? You can always put it back if you make a mistake. And if it doesn’t work, you can always put it back on.” It is my understanding that some especially pious hymns to hymenorrhaphy have a similar line of reasoning.

I figured the talk had cleared up all thoughts on DRM, but a libertarian-minded fellow paraphrased Howard Zinn during the Q&A, mentioning something about how hard it was to be indifferent on a moving train. McIntosh, to her great credit, tried to explained to the young man that most regular people (i.e., 99% of readers) were too busy mastering one device to care about how well a format transfers onto another device. If the young man didn’t have his question answered, then I’m sure the young man will probably express his concerns with similar nuance on a Slashdot comment thread sometime soon.

“I’m willing to grab any format of media that will work to expand an author’s audience, but I do need to stay pragmatic,” said McIntosh.

Friedman begged to differ. She pointed to an enhanced book of James Gleick’s Chaos. “When you talk about pendulum theory, you want to see something going like this.” From my angle, Friedman’s accompanying gesture looked very much like the beast riding the two backs. And for reasons I could not discern, any lingering desire I had to learn about pendulum theory, much less purchase a book written by James Gleick, instantly evaporated. Who needed a book, either straight or enhanced, when you could see something going like this?

by Edward Champion

BEA 2011: Seven Years of Google Books

Is Google Books as state of the art as its engineering director thinks? Does it enforce an unrealistic vision upon the publishing industry?

Seven Years of Google Books: The Next Chapter
Presenter: James Crawford, Engineering Director, Google Books

On Thursday morning, a crowd of forty, sprouting into about seventy as the aspirin and hangover cures kicked in, listened to a engineer with a Spartan mien. Like many crunchers from Mountain View, James Crawford had the warmth and physique of an Eames lounge chair. He liked to explain things. He was confident he knew all the answers. He did, after all, work at Google.

“Google’s mission was and continues to be to organize information and make it accessible,” said Crawford early in his run. There were many sentences phrased like that. Had I known Crawford was going to speak like this, I would never have imbibed so much gratis scotch the night before.

The sense I got was that Crawford had delivered this speech many times. He ran down the stats. More than 15 million books had been scanned. That’s over 5 billion pages and 2 trillion words in 478 languages (including three books in Klingon, 82 titles in Kalaallisut, and none in Kutenal), with the earliest going back to 1473. Library partners include Stanford and the University of Michigan.

“For a lot of these books, we can simply chop off the spine and scan the pages.” For a moment, I feared that Crawford was some digital Robespierre who had recently discovered the guillotine. But I was reassured when Crawford pointed out that Google was “required to scan nondestructively.” Thank goodness for libraries and their preservation policies. To accomplish this scanning, Google holds the books down with cradles. The images are then put “through fairly sophisticated series of image algorithms,” with the curve of the pages flattened through software. Every word on the page is indexed. There is also a system of ranking algorithms to ensure, for example, that the right Hamlet rises to the top.

Crawford pointed out a “cluster problem” with the metadata. If you go to the Library of Congress, The Fellowship of the Ring (listed this way in Books in Print) will be listed as “Lord of the Rings, Vol. 1.” And J.R.R. Tolkien will be listed as “John Ronald Reuel Tolkien.”

But the biggest problem was, by far, digital rights. There are three million books in the public domain: those published before 1928. “So they’re not exactly the latest and greatest pageturners,” said Crawford, who revealed himself with such statements to be more interested in digitizing books rather than reading them. Less than a million books have clear ownership. Two and a half million books are available though partnership programs with publishers. “And then there’s all the rest in the middle: out of print but under copyright.”

The Google eBookstore, launched in December, aims to fix some of these problems. “We view the ebook as a thing you purchased,” said Crawford. “Once you’ve bought it, we feel you should read it on any device.” But what about the device known as the printed book? Crawford didn’t mention this. He was on a roll.

“We have the only really serious web reader in the business,” boasted Crawford. And it suddenly occurred to me that Crawford was referring to these Google tools as “an ebook ecosystem.” This seemed a bit Napoleonic to me, almost like insisting that one automobile plant was singlehandedly responsible for the car industry.

Crawford also brought up Google Cloud Sync, which collected a surprising amount of personal information. “We have in the cloud both the content of the book and we store the databases of what people have bought and what pages you are reading on.” In other words, if you shop at Google, they know all the books that you’ve bought. Crawford didn’t specify the degree to which this information is shared to other vendors. But he did point out that retailers had much of this intel at their disposal.

I was also troubled by Google’s tendency to dictate to the market what it wanted. “We want to help the independent bookstores do well in the digital age and not be hurt by digital.” Now I happen to share Google’s view that bringing in independent bookstores into its eBookstore is one method of preserving independent business. On the other hand, why should Google decide what’s right? Isn’t that the job of the FTC or an antitrust legislator? And what’s not to suggest that the Google eBookstore could prove harmful towards independent bookstores? On Tuesday, Tom Turvey — another Google Books representative — had said that he had “some of his best engineers working” on the experience of replicating a bookstore. Google may say that they are trying to help the indies now. But what’s to stop them from changing their policy if the books market shifts direction? This affiliate program for this is presently invitation only, but there are plans to open it up.

Crawford also revealed how libraries, faced with limited budgets, had relied on Google’s viewer for electronic versions of books. “They can take our viewer and put it on their website.” I don’t think it occurred to many in the crowd that commingling public and private resources may not necessarily be the most ethical solution. Wasn’t it vaguely predatory? Such questions had led the European Union to develop Europeana.

Crawford pointed out that many books published in the 16th and the 17th century were now available through Google in full color. But I was dubious when he said, “You can see them as if you’re the librarian.” Until we are able to touch these tomes, this statement will never be true. When Crawford brought up L. Frank Baum’s The Wonderful Wizard of Oz, observing “there are all these chapters that didn’t make it into the movie,” it was evident that he was on boilerplate and had not tailored his speech too much for the publishing crowd.

Google had recently signed an agreement with Hachette to work together on out-of-print titles in France. This would be the model for further uplift contracts. Google had also been experimenting with maps for books. Crawford brought up this interactive map for Around the World in Eighty Days. Google Books has also been used to chart how irregular verbs turn regular over time (e.g., “spoilt” transforming into “spoiled”) and, of course, the infamous Ngram Viewer, in which you can (for example) compare “The United States is” against “The United States are” over the course of time. But Crawford was disingenuous when he suggested that the dropoff of books referencing the start of a decade (as seen through the Ngram viewer) demonstrated “scientifically” that memories are getting shorter. Before making such a statement, one must account for the number of books published over the years, the speed of life in 1900 vs. the speed of life in subsequent decades, and any number of independent variables. Unfortunately, that kind of rigorous consideration isn’t always compatible with a slick Powerpoint presentation that must be delivered in nanoseconds.

Crawford also had a rather naive faith in international titles. One of his slides championed how “cross-boarder [sic] sales increased access to content,” but didn’t account for the territorial restrictions that Andrew Savikas and Evan Schnittman duked it out over on Tuesday. “As long as the publisher has worldwide rights,” said Crawford, “they should be able to move around the world.” Right. As long as I wake up tomorrow with wings on my back, I’ll be able to fly. In other words, that qualifier was a big if. If this was the type of vision that Google Books was promulgating, I wondered if Crawford’s work was clunkier and less state of the art than he realized.

by Edward Champion

BEA 2011: Deadbeat Dorchester Coughs Up Funds for Booth, Won’t Provide Answers

Having stiffed its writers, Dorchester Publishing is spotted with a BEA booth. They still aren’t talking and they still aren’t paying.

Dorchester Publishing, a company whose track record is so scandalous (refusing to pay authors after years, refusing to abide by contracts, selling ebook titles it doesn’t have the rights to) that it has inspired a boycott, was spotted with a booth at BookExpo America. (See picture above. Booth #4549.)

Many publishing insiders I talked with were surprised that Dorchester had the guts to show up, but expressed a reluctance to confront them on the floor for their negligence — largely because the company, demonstrating its commitment to cowardice, was hiding behind young assistants who were hawking their products. It reminded me of the way very young and very inexperienced soldiers take bullets in the battlefield.

Fortunately, on Thursday morning, I spotted an older woman.

“Who’s in charge here?” I said.

Hannah Wolfson, Marketing and Promotions Coordinator for Dorchester, identified herself and demonstrated the extremely limited nature of her vocabulary.

Why hasn’t Dorchester paid its authors, some of whom have been waiting for years?

“No comment.”

How did you cough up the several thousands of dollars for this booth when that money could have gone to paying off an author? (According to BookExpo America, the bare minimum booth size (100 square feet) costs $3,960.)

“No comment.”

Do you have any comment beyond “no comment”?

Silence.

Okay, how about this? Do you believe Dorchester to be a deadbeat?

“No.”

No elaboration.

I was then told told that Dorchester is maintaining its commitment to paying its authors. I was given no specifics on how this commitment would be upheld.

What about your vendor LibreDigital? You can’t pay them. So they won’t remove ebook titles that Dorchester doesn’t own? (Because authors are struggling, it’s difficult for them to mobilize on the class action front and uphold their rights.)

“No comment.”

“You’re not going to get much beyond ‘no comment,'” said one of the young assistants.

Wolfson than claimed that Robert Anthony, the Dorchester CEO, would be there “this afternoon.”

What time?

“He’ll be here this afternoon.”

As of early Thursday afternoon (with only two more hours to go), Mr. Anthony has not been seen on the Jacob Javits floor. So it looks like Dorchester’s team are liars as well as deadbeats. When a CEO and his minions lack the guts to offer direct answers to vital questions, chances are that they aren’t part of a serious business.

by Edward Champion

BEA 2011: Interview with Book Country’s Colleen Lindsay

A conversation with BookCountry’s Community Manager Colleen Lindsay.

Correspondent: Okay, so I am here with Colleen Lindsay, who has something called Book Country. Which may in fact be a realm or may be something else. Why don’t you tell us about it?

Colleen Lindsay: Let’s see. Book Country is an online writers workshop for writers of genre fiction. Specifically science fiction, fantasy, romance, and thriller.

Correspondent: Well, what can it possibly do for writers and editors and fanboys?

Lindsay: Oooo, fanboys. Fanboys probably will not find a date on Book Country. But they can post their writing on there. What Book Country is for – it’s a safe place for writers to upload portions of their manuscript. Any kind of fiction that they’re writing, as long as it falls into one of our genres. So they can upload flash fiction, short fiction, novellas, short stories, partial chapters, full chapters, full manuscripts. And they can get feedback from their peers. So they’re going to get peer reviewed by other writers. There are industry professionals on there. Agents and editors. Some of them who are there under their own names. Some of whom are incognito. Because they’re also there as writers. And we’re forming a cool little community up there where we’re getting really supportive and constructive feedback.

Correspondent: Well, let me ask you something. Why is the feedback for Book Country better than an MFA workshop or a serious editor who’s going to devote her time really looking over a manuscript? What are the advantages here? Why would someone do this?

Lindsay: It costs zero dollars. (laughs)

Correspondent: Aha! So because you’re willing to give it away, it’s somehow better? You’re going for the free/cheap/discount culture approach?

Lindsay: What we’re hoping to do here is – this is for people who maybe don’t live as close to a metropolitan community as some other writers. If you live in a major metropolitan area, it’s really easy to find a writers community or writers groups. Critique groups, classees, writers conferences. But sometimes if you live out in the middle of nowhere – in the middle of Ohio, in the middle of Dakota – you don’t have access to all of these things. And it would be nice to find a place online where you could get feedback, build community, get support, and hopefully learn to be a better writer. One of the things that we are offering on here – Danielle and I both have many, many years of publishing experience. And we’re on there. We’re hands on all the time. We’re reading things. We’re answering questions in the discussions board. We’re having some published writers in there who are also giving feedback. So they’ve been very helpful. And we see it as a way for some published writers to pay it forward. So that’s one thing that we’re hoping some writers will use. We’re hoping it will be useful for people out in the middle of nowhere.

Correspondent: What makes Book Country different from what Richard Nash is doing with Red Lemonade? Have you actually been in contact with him? Because he also has a community online where people can put their manscripts up and critique them as well. It seems to me that there’s a strange schism because you’re going more genre and Richard Nash is going more literary. Have you considered some sort of collaboration? Have you talked with each other? Have you considered working with each other?

Lindsay: We’ve actually been in contact with Richard and with other communities like figment.com and Wattpad. I think that there’s room for a lot of these different communities. I think that what Richard is doing is, as you said, very different. We are focused on genre fiction, which is not his forte. Although he does have a good track record with some speculative fiction. I think he’s really gearing towards the literary writer, which is something that we don’t have on our site. Also the feedback is a little bit different. With Richard’s site, you can actually go into a manuscript and annotate it by leaving comments. So it’s a different kind of commenting system. Not better, not worse. Just different. Actually, his annotation system on Red Lemonade is really cool. I love playing with it. On our site, it’s more people upload a chapter, you give critique on a particular chapter. You give critiques based on overall feedback. And then the writer who uploads gets to pick two different criteria that they feel they need the most help with. So we give them different criteria to choose from: POV, plot, dialogue, pacing, character development, continuity, setting. And the writer can say, “Well, my character development isn’t great. I can use some help with that.” So they can ask for specific areas of feedback. One thing I wanted to say. I think there’s room for writers to belong to more than one of these communities. Because I think that it’s always good to build more community. And it can’t hurt to get different feedback than the feedback that you’re getting.